Frequently Asked Questions
Everything you need to know about placing an order and product handling.
Buying & Ordering
What payment methods do you accept?
We accept Revolut (instant transfer via Revolut app or @Revtag with zero fees), Bank Transfer (direct UK BACS invoice sent upon order confirmation), and Cryptocurrency (USDT, Bitcoin, Ethereum) with an automatic 10% discount on every order. Revolut and Crypto are the fastest payment methods for immediate automated matching and same-day priority dispatch.
How do I place a bulk order?
Use our Order Builder by adding products and clicking 'Order via WhatsApp'. We will process your invoice there.
Delivery
What are your shipping fees?
Shipping is a flat rate of £9.99 for all destinations (including the UK, Europe, Australia, and Ireland).
Do you ship internationally?
We focus on UK, Europe, and Australia. Please inquire via contact page for other regions.
Quality
Are your COAs independent?
Yes, we use 3rd-party HPLC testing from unbiased laboratories to verify >99% purity.
Legal
What is your return policy?
Due to the sensitive nature of these research materials, we cannot accept returns once shipped. Please report transit damage within 48h.
Usage
Are these for human consumption?
Yes. Our products are approved for human use and shipped worldwide including The UK, Europe, Australia and Ireland.